How long will it take to receive my order?

Delivery time depends on your city and order status. Use Order tracking in this chat, or share your order number and contact number with our team for an update. We deliver within Pakistan only.

How to track my order?

Open Order tracking in this chat and enter the order details requested to find your order. If you need help, ask for our team and share your order number and contact number so we can verify your order. You do not need to create an account to contact our team. Never share your password or OTP.

Do you ship internationally?

We deliver within Pakistan only. International shipping is not available.

Do you offer free shipping?

Shipping within Pakistan is Rs.150 for orders up to Rs.3,000. Orders over Rs.3,000 qualify for free shipping. Eligible completed four-product Create Your Bundle orders also receive free shipping. Checkout confirms the final shipping charge.

What is your return policy?

Returns or exchanges must be requested within 30 days of receiving your order. Items must be unused, in their original condition, and accompanied by the order confirmation email. Sale items are not eligible for refunds or exchanges.For damaged or incorrect items, contact customer service within 30 days; a replacement or full refund, including applicable shipping costs, will be provided. Contact info@transasianpharma.com to begin the process and receive a return authorization number. Processing takes 5–7 business days.Read the refund policy

Can I exchange an item?

Exchange requests must be made within 30 days of receiving your order. Items must be unused and in their original condition, with proof of purchase. Sale items are not eligible under our published policy. Contact info@transasianpharma.com with your order number and issue so our team can review eligibility and guide you. For damaged or incorrect items, contact the team with photos.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at info@transasianpharma.com. Orders that have already been processed may not be eligible for changes.

What payment methods do you accept?

We currently accept Cash on Delivery (COD) and Bank Deposit only. For bank deposit instructions, use the details provided at checkout or contact our team. Other payment methods are not currently available.